You can submit a complaint in three ways: by email to [email protected], via the contact form on cygnus-2.com (section “Contact”), or by direct message to our official social media profiles (if available). Please always provide: your full name, a valid callback email, the issue in question or the URL on cygnus-2.com, a precise description of the problem, relevant evidence (e.g., screenshots, quotes, timestamps), and the date when you noticed the issue. If you report legal concerns (e.g., copyright, data protection, youth protection), please describe the affected regulation or include a brief justification. Do not send sensitive data in public comments on social media, use direct messages or switch to email. Complaints are accepted in German or English.
We exclusively review complaints that pertain to the editorial content of cygnus-2.com: factual errors or misleading representations in articles, guides, FAQs, and analyses regarding Cygnus 2, outdated information (e.g. concerning game mechanics, patches, or features), missing or incorrect source citations and corrections, issues of legal compliance, including copyright and related rights, labeling of editorial content, data protection (including GDPR), and youth protection, essential accessibility issues that impede the use of our informational offerings. Purely editorial ratings are only checked if they are based on verifiable facts.
You will receive an acknowledgment of receipt within 2 business days. An initial content feedback typically occurs within 10 business days. In the case of complex legal or technical reviews, we will inform you with an interim status and complete the review no later than within 20 business days. We will contact you via the channel through which the complaint was received, unless you specify another preference. If a correction, addition, or removal is necessary, we document the change transparently in the affected post or in our update notes.
We do not process disputes with casinos, game providers, or payment service providers (e.g. account suspensions, deposits/withdrawals, bonuses, payout rates) and no gambling or betting topics. No processing of affiliate, advertising, or cooperation inquiries as well as link exchanges. No individual game consultation, technical support for devices, third-party software, or network problems. No moderation of user-to-user conflicts or social media discussions outside of our content. For such concerns, please contact the responsible services or official support channels of the respective providers, our offer is non-commercial and solely for editorial information regarding Cygnus 2.