You can file a complaint in three ways: by email to [email protected], via the contact form on cygnus-2.com (section “Contact”), or by direct message to our official social media profiles (if available). Always provide: your full name, a valid callback email, the issue or URL on cygnus-2.com, a precise description of the problem, relevant evidence (e.g. screenshots, quotes, timestamps), and the date you noticed the issue. If you report legal concerns (e.g. copyright, data protection, youth protection), please describe the relevant regulation or provide a brief explanation. Do not send sensitive data in public comments over social media, use direct messages or switch to email. Complaints are accepted in German or English.
We only review complaints concerning the editorial content of cygnus-2.com: factual errors or misleading representations in articles, guides, FAQs, and analyses on Cygnus 2, outdated information (e.g. on game mechanics, patches, or features), missing or incorrect source references and corrections, compliance issues, including copyright and related rights, labeling of editorial content, data protection (including GDPR), and youth protection, significant accessibility or usability issues that impair the use of our information offerings. Purely editorial evaluations are only reviewed based on verifiable facts.
You will receive an acknowledgment of receipt within 2 business days. An initial content response usually occurs within 10 business days. For complex legal or technical reviews, we will inform you with an interim status and will complete the review no later than within 20 business days. We will contact you through the channel through which the complaint was received, unless you specify a different preference. If a correction, addition, or removal is necessary, we will transparently document the change in the affected contribution or in our update notes.
We do not handle disputes with casinos, game providers, or payment service providers (e.g. account suspensions, deposits/withdrawals, bonuses, payout rates) and no gambling or betting topics. No handling of affiliate, advertising, or cooperation requests or link exchanges. No individual game advice, technical support for devices, third-party software, or network issues. No moderation of user-to-user conflicts or social media discussions outside of our content. For such matters, please contact the responsible services or official support channels of the respective providers, our offering is non-commercial and solely for editorial information regarding Cygnus 2.